The Communications Division has a multifaceted role, each with their specific function but all have an underlying purpose - the efficient exchange of information in the interest of public safety .
The Communications Division receives and processes all E-911 Emergency calls for Marathon County . In addition to emergency calls, numerous routine service calls and administrative calls are received and processed for not only the Sheriff's Department and Wausau Police Department, but also all police, fire and EMS agencies located in Marathon County .
A 24/7 operation, the Dispatch Center has a minimum of 5 personnel on duty at all times.
In all, there are seventy-eight (78) user agencies in Marathon County to include:
• 12 Law Enforcement Agencies
• 33 Emergency Medical Agencies
• 33 Fire Departments
In 2014, Communications handled:
• 32,133 - 911 calls
• 143,740 - Calls for Service
Outside of their primary radio and telephone duties, the telecommunicators also:
• Issue severe weather warnings and sound the tornado sirens
• Monitor Courthouse Security systems
• Dispatch response teams (S.W.A.T. Team, Dive Team, Crisis Negotiations Team)
• Serve on special teams as Crisis Negotiators, CPR and First Aid Instructors, Training Officers and perform Public Service Presentations
• Notify After-hours on-call personnel for city/county/municipal agencies such as the District Attorney's office, Department of Public Works, County Highway Department, Child Protective Services, Medical Examiners, DNR, Chaplain Services and others too numerous to name.
The department has a full-time Radio Technician that services and maintains all department radio equipment including the E-911 system, micro-wave towers, paging system, Mobile Data Terminal (MDT) and Mobile Data Computer (MDC) systems, squad car and portable radios. Services are also offered to other county departments such as the Parks Department, Commission on Aging Department and the Highway Department.