The Child Support Program is a cooperative county, state and federal effort designed to ensure that all children are supported by their parents. Through the collection of support, the Child Support Program helps to ensure the economic well being of children who reside in single parent households, helps to reduce the welfare dependence and helps to reduce the costs related to welfare.
Services provided by the Child Support Program include:
General Child Support information is available at http://dcf.wisconsin.gov/bcs/
Child Support Online Services are available to see balances owed, print payment coupons or to see payments made. To sign up for free access to your information go to: www.childsupport.wisconsin.gov
BCS Internet (public) web site "Debit Card Information for Parents": http://dcf.wisconsin.gov/bcs/faqs/card_faq-newdc.htm [this FAQ answers many questions your customers might have regarding the old and new debit cards, and includes phone numbers for customer service from both the old vendor (Chase) and the new vendor (EPPIC)]
EPPIC (the new vendor, beginning February 7, 2013): https://www.eppicard.com
Many general child support questions are answered on the State child support website at http://dcf.wisconsin.gov/bcs/
Q: When will my child support obligation stop?
A: Under Wisconsin law, support continues until the child turns 18 years old, or until age 19 if the child is still in school or an equivalent program. The child support agency will need a letter on letterhead from the school providing proof of the enrollment and the expected date of graduation for child support to continue past the 18th birthday. If this letter is received after the support has been ended, our agency will reopen the support obligation and continue collection until the 19th birthday or graduation date, whichever occurs first.
Q: How do I change my placement (visitation) or custody of my child(ren)?
A: The Child Support Agency does not handle placement or custody issues. Please contact the Clerk of Courts office at 715-261-1300 for more information.
Q: How do I get payment information or a copy of the pay history?
A: Parents can get a payment history by calling the Kids Info Line (Monday - Friday, 8:00 am - 5:00 pm) or online from the Child Support Online Services site. Parents may choose a list of payments made over the past 90 days, year to date, or all of last calendar year.
Q. How do I obtain copies of my court order(s)?
A. If you were divorced or had a support order in Marathon County, you can obtain a copy of your paperwork at the Clerk of Court's Office. If you were divorced and/or established a support order in another county or in another state, you will need to contact the Clerk of Court's Office in that county/state to obtain your copies.
Q. How do I report a change in address or employer?
A. If your court case is through Marathon County, please call 715-261-7620 and provide this information. Hours of operation are 8:00 - 4:30. If you are calling after hours, please leave your full name, phone number, KIDS pin# and the information you are updating on the voice mail system. If there are any questions regarding the information you have left, someone from the agency will contact you.
Q. Where do I obtain information regarding the uninsured medical expenses that are owed?
A. The Child Support Agency does not handle uninsured medical expense issues. In order to address this issue, you will need to file a motion in the Family Court against the other party. You can do this by completing a pro se packet with the Clerk of Courts office (there is a minimal fee), or by contacting a private attorney.
Q. How do I have my child support obligation reviewed?
A. You may hire an attorney, file a pro se (do-it-yourself) motion through the Clerk of Courts or request a review packet through our agency. If it has been more than 33 months since your order was reviewed, you automatically qualify for a review. If it has been less, you must demonstrate a "substantial" change in circumstances, such as an increase or decrease in income or a court-ordered change in placement. We do not review orders based on unpaid medical bills, lack of visitation or other related issues.
Q. How do I find out why I am not receiving my child support payments?
A. If your court case is through Marathon County, please call 715-261-7620 if it has been more than 30 days since your last payment. Payers have the full month the payment is due to make their support payments before they are considered "late".
Q. How do I find out about tax intercepts (whether receiving or paying)?
A. First, the parent owing support must file a tax return and have a refund due. Then:
Q. How do I find out where and how to pay my child support?
A. However you choose to pay, all support must be paid through the Wisconsin Support Collections Trust Fund. This is not only a state law, but this is the only way you can be sure that you get credit for your payments.
Q. How do I get case management services if I currently have a NIVD case (financial services only)?
A. Families can receive case management services by contacting the county their court case is in for an application for services. No applciation fee is charged.
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